Since a distributor can’t pick up breakage once delivered, what do they do if bulk merchandisers break a case while building a display?

What should distributors do if the packaging from the brewery is faulty and it comes apart?

If it is in the control of the distributor and is still in their handling it may be exchanged but once it is in the retailer’s control then it may not be exchanged.  If broken or damaged at time of delivery then the distributor has 15 days to exchange the damaged product.

Matt Tanaka

Matt Tanaka is a digital marketer who lives in Chicago with his beautiful wife Laura and their incredibly lazy French Bulldog, Bento. He is an experienced writer, obsessive planner and firm believer in the ability of digital tools to connect brands with their audiences.